Skrill (Moneybookers) Review

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Skrill (Formerly Moneybookers) on Android: A Review

Are you curious about a mobile payment app called Skrill?

Well then, look no further.

We tried the Skrill app to test whether it’s worth it, and we are here to share our sentiments about it to help you. So, if you want to know more about this app, then read on.

In today’s time, we are using our smartphones in every little thing that we do. We use it in our daily tasks, homework, work assignments, and more. So it is no surprise that there are now ways to pay your bills, purchases, and more using a mobile application.

Here’s the thing:

These mobile payment apps are like mobile wallets, where you can store your digital money. They are similar to credit or debit cards because by using them, you can not use actual cash or cheques but still purchase services and merchandise.

Applications like this have become so popular that dozens of them are available for download in the App Store. We have also previously discussed some of the well-known ones before, like Google Pay, Samsung Pay, and PayPal.

For this article, we are going to discuss a mobile payment app called Skrill. Skrill is similar to all the other apps we have previously reviewed, but what makes it unique is that it has different advantages and limitations than any of the other applications.

Now, for you to know more about this application we have found, we made a list of the advantages and disadvantages of using it.

So if you want to know if you should try this app, without further ado, let’s get to it.

Key Features of Skrill

Skrill, previously known as MoneyBookers, is a digital wallet app that lets you shop even if you have no physical cash. This app gives users a chance to pay for the products and services they avail from online stores, physical shops, and more without having to take out cash from their physical wallets. Sending money to family and friends and receiving money from work is also possible with just a few clicks on this application.

Now, to let you know more about Skrill here is a list containing some of its key features:

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  • Easily transfer money from and to anyone all around the globe.
  • Loading of funds through credit and debit cards, bank transfer, ACH, and other global payment methods are possible.
  • Skrill Visa cards are also available for users that want to use ATMs to withdraw cash.
  • Withdrawals are also possible by connecting your Skrill account with your bank accounts.
  • Send money to other Skrill account users easily and quickly.
  • Pay for products and services you avail online.
  • Checking of an account’s balance can be done anywhere and anytime.
  • Real-time notifications will update users for each transaction that happens.
  • Online support is also readily available for anyone having trouble.

If you are interested in wanting to know more about Skrill and want to test it our for yourself, then go ahead and click the Google Play button below. It will direct you to the official Skrill app.

Skrill App Logo

Advantages of Using Skrill

In using the Skrill app you will get a ton of advantages. It’s a great digital wallet app for when you want to pay for your purchases digitally. It makes transactions way easier.

But, if you are still not convinced in using this app, then you need to read on and see some of the things we think are advantages of using Skrill.

Online Payments

A lot of online shops like Amazon, Sephora, Airbnb, and Shopee accept payments online via digital wallets. This way it would be easier for customers to pay for the products they are buying without having to disclose their debit or credit card information.

Skrill is also one of the digital wallet apps that offer this feature to its users. It lets users pay for the items they bought from online partner stores with just a few clicks.

Skrill to Other Digital Wallet Apps Transactions

Other digital wallet apps that can transact with Skrill

If you are looking for an app that lets you send money to other digital wallet apps, then you should check Skrill out.

Skrill lets its users send and receive money from various digital wallet applications. It does not matter whether you are using Skrill or a different app. The transactions you do in this app are also quite quick and easy. It will not take much of your time.

To further help you in knowing which digital wallet apps you can transact with, here are a few of them:

Skrill to Bank Transactions

Linking a card to a Skrill account

Skrill also lets its users connect their bank account to their Skrill account. This way users can transfer money from and to their Skrill accounts with no problems.

But, that is not the only bank transaction you can do with Skrill.

Using Skrill, you can also send and receive money from other bank accounts. And, all transactions are inexpensive. But the best part about this feature is that you can specify in which currency you are going to transfer the funds.

To give you a gist of which banks you can transact with, here are a few of them:

Supports Cryptocurrencies

Skrill supports cryptocurrencies

Cryptocurrency has been a trend in the last years since it is a great digital asset to have. It makes transactions more secure because of the strong cryptography it has.

Skrill supports cryptocurrencies, meaning you can buy cryptocurrencies using Skrill. Some of the cryptocurrencies you can buy using Skrill are COINGATE, Lykke, SpectroCoin, and Paybis. Buying cryptocurrencies using Skrill is advantageous since the process is in an instant, and is quite easy.

Skrill Card

If all of the things we have listed are not enough to convince you, then we think a Skrill card would.

That is right, Skrill offers its users a MasterCard or a Visa Card that they can own. The card they are offering is a prepaid one. This means that you can reload the card by reloading your Skrill account since the card is connected to your Skrill wallet. Using this card, you can withdraw from any ATM if you ever need to get money from your Skrill account.

Note: You can also use your Skrill card to pay for online purchases and more.

Disadvantages of Using Skrill

Like any digital wallet app, Skrill also has some shortcomings. There are times that some users are not satisfied with the services it provides.

In this article, we want to be honest with you. That is why we also want to share the disadvantages we have encountered while using this app.

Limited to Several Countries

As of the writing of this article, we have found that Skrill is only limited to 35 countries. Here are some of the countries where you can use Skrill:

  • Austria
  • Australia
  • Bangladesh
  • Belgium
  • France
  • Germany
  • Greece
  • India
  • Indonesia
  • Ireland
  • Italy
  • Kenya
  • Malaysia
  • Malta
  • Nepal
  • Netherlands
  • Poland
  • Philippines
  • Portugal
  • Spain
  • Thailand
  • Vietnam
  • The United Kingdom

This might not be that much of a disadvantage for those people residing in an area where Skrill is available. But, this is still something we consider to be a disadvantage since it limits users’ transactions.

Note: If you want to know the full list of the countries where you can use Skrill then click this link.

Transaction Fees

Woman counting money

Skrill gets fees from the transactions you make.

It charges users $5.50 for when they want to withdraw money from their Skrill accounts. That amount might not be as expensive as you think, but if you are constantly using Skrill to withdraw money that will amount to a lot of money. Although, you can load up your Skrill account for free.

Also, if you were to send money to someone, Skrill will charge you a fee of 1.9% of the amount you are going to send.

Limited Stores Accept Skrill

Woman at the cash register

Some physical stores do not accept Skrill as a payment option. This is also the case for some online stores. So, if you do not own any other digital wallet app aside from Skrill, this can be quite a bummer.

The main use of Skrill to be able to pay for products and services your purchases without the need for physical cash nor credit and debit cards. But, in this case of having limited stores accepting Skrill, it defeats that purpose.

Frequently Asked Questions

Can Skrill transfer money to a different digital wallet?

Yes, you can transfer money from your Skrill account to different digital wallet accounts.

Which countries does Skrill support?

Skrill is available in 35 countries. We have also included in our list some of the countries where Skrill is available. You can also check them out by clicking the link we have provided.

What are the shops that accept Skrill payments?

There are a ton of online and physical shops that accepts Skrill as a payment option. Some of these shops are Aéropostale, American Eagle, Dominos, Target, Civilized Cosmetics, eGifter, GoDaddy, DHGate, and Home Depot.

To Sum It All Up

Almost all of the things that we are doing in our everyday lives are now digitalized. So, it is no wonder that even wallets can now be digital. In line with this, Skrill is one of the digital wallet apps you can access with just a few clicks on your phone. With this app, buying products and services are now cashless, quick, and easy.

Did this article help you in knowing more about Skrill? Let us know your thoughts in the comments down below.

Skrill Review: Online Money Transfers & Payments With Debit Card

Skrill is an online e-wallet service that allows you to transfer funds both domestically and internationally. The platform is often regarded as the nearest competitor to de-factor e-wallet PayPal. However, as is the case with any online money transfer service, you need to have a full understanding of how the fee system works.

As such, we’ve created the ultimate guide to Skrill. We’ll discuss everything you need to know, such as deposit methods, safety, mobile-friendliness, and of course, fees.

By the end of reading our review from start to finish, you’ll have all of the necessary information to assess whether Skrill is right for your individual needs.

Let’s start by finding out who Skrill is.

Who is Skrill?

Launched way back in 2001, Skrill become one of the first online e-wallets to facilitate internet-to-internet payments. The overarching aim of using Skrill is to transfer funds online to another Skrill user. As we will discuss further down, the Skrill platform now offers a range of additional services, such as bank account withdrawals and prepaid debit cards.

Formally known as Moneybookers, the company rebranded to Skrill in 2020. The company was purchased by Paysafe Group in 2020, alongside rival e-wallet Neteller. In terms of its customer base, Skrill claims to now have over 40 million users worldwide. Not only this, but the platform supports 200 countries and over 40 currencies.

On top of its more traditional money transfer service, Skrill is now accepted at a vast number of online merchants. Recent estimates place the number of merchants at over 120,000 globally, with the Skrill payment gateway utilized by the likes of eBay and Facebook. Although Skrill offers its payment gateway services to a full range of industries, one of its main markets is that of the online gambling and forex brokers.

One of the key reasons for this is that PayPal often prohibit online casinos that do not have a long-standing track record in the online gambling industry, and thus, the threshold with Skrill is much lower.

So now that you have a better understanding of who Skrill is, let’s take a look at how you can get started with Skrill.

How Do I get Started With Skrill?

Here’s a breakdown of the main steps that you will need to go through to get started with Skrill.

Open an Account

First and foremost, you will need to open an account with Skrill. Simply head over to the official homepage by clicking on this link , and then click on the ‘Register’ button. You’ll find this at the top-right-hand side of the screen.

Next, you will then need to enter your full name, email address, and then choose a strong password. Read and accept the terms and conditions, before clicking on the ‘Register Now’ button.

On the next page, you will then need to enter your country of residence, and your preferred currency. Make sure you choose your domestic currency to avoid any exchange rate fees.

On the next page, you will then need to choose the payment method that you want to use to deposit funds. Once you do, you will then be prompted to enter some more personal information.

You don’t actually need to verify your identity at this point, as long as you still within your account limits. However, in order to increase these limits, you will need to upload some identification.

Verify Your Identity

In order to verify your identity, and thus, increase your account limits, head over to the settings page, which you can access via the the left-hand-side bar. Then click on ‘Verification’.

In order to confirm your identity, you will need to upload a copy of your government issued ID. This can be either a passport or driving license, or in some cases, a national ID card.

If you decide to do this through your desktop computer, then you can upload the document straight from your device. You will also need to upload a selfie of you holding a handwritten note with the current date. Alternatively, if you decide to verify your identity via your mobile app, you can use your smartphone camera to take a photo of your ID.

What Payment Methods Does Skrill Support?

Once you have set-up your newly created Skrill account, you will be presented with a range of payment options. This includes a traditional bank transfer, debit/credit card, and a number of alternative methods such as Bitcoin or Paysafecard.

Here’s the full list of supported deposit options.

  • Bank transfer
  • Debit/credit card
  • Neteller
  • Bitcoin and Bitcoin Cash
  • Paysafecard
  • Trustly
  • Klarna

Regarding a bank transfer, you will be presented with the local bank account details that you need to transfer the funds to. You will also be shown a unique customer reference number.

It is imperative that you insert the customer reference number when you perform the bank transfer, or SKrill might have issues linking the transfer to your account. In the vast majority of cases, the bank transfer deposit will show up in your Skrill account within 2-3 working days.

Alternatively, if you’re from the UK, you can perform a rapid bank transfer via Skrill. This allows you to deposit funds instantly, via the Faster Payments network.

The other option that you have available to you is a debit or credit card deposit. This is by far the easiest option, as the funds will be credited to your Skrill account instantly.

If none of the above suffice, then you can make a deposit with one of the alternative payment methods listed above.

What Fees Does Skrill Charge?

One of the most important factors that will determine whether or not Skrill is right for your needs is fees. This doesn’t just come in the form of transfer fees, but also the costs associated with depositing and withdrawing funds, as well as currency exchange fees. We’ve broken the fees down in more detail below.

Deposit Fees

Regardless of which payment method you use to deposit funds into your Skrill account, you will be charged a fee. For the benefit of simplicity, all payment methods carry a fee of 1%. As such, if you were to deposit £500 in to your account, you would be charged a £5 fee.

This amount is deducted from the gross amount that you deposit. Using the same example as above, you would receive £495 from your £500 deposit.

Withdrawal Fees

One of the great things about Skrill is that you have the option of withdrawing funds back to your chosen payment method.

If you choose to withdraw funds back to your bank account, then you will pay the local currency equivalent of 5.50 EUR. At the time of writing, this amounts to £4.82.

In comparison to PayPal, this is actually very expensive. If you are from the UK and you withdraw funds from your PayPal account back to your UK bank account, then this process is not only instant, but it’s free.

If you want to withdraw funds from your Skrill account back to your Visa debit/credit card, then Skrill will charge you a mouth-watering 7.5%. This means that a £100 withdrawal would result in a £7.50 fee.

Transfer Fees

When it comes to actually transferring money, Skrill will charge you 1.45% of the transfer amount. So, if you were to transfer £400, you would end up paying £5.80 in fees. In comparison to rival e-wallet PayPal, this is actually much cheaper, as PayPal averages 2.90% (although this will vary depending on where you live).

However, it is important to note that if you are transferring funds to a person to utilizes a different currency, then you will need to pay exchange rate fees. Unfortunately, this is where things can begin to get a bit expensive.

Skrill charges an additional 3.99% on top of the current mid-market rate. When adding that on to the previously mentioned 1.45% transfer fee, you could end up paying as much as 5.44%.

On the other hand, Skrill never charges you to receive money, which is definitely a plus-point. On the contrary, the likes of PayPal will charge you a variable fee when receiving funds, unless you are from the UK and the person sending the funds is also from the UK.

So now that you have a better understanding of the fees charged, in the next part of our Skrill review we are going to look at how safe the e-wallet is.

Is Skrill Safe?

If you’re not familiar with how e-wallets work, then you might be concerned with safety. However, established e-wallets such as Skrill are extremely safe to use. Firstly, the platform is authorized by the UK’s Financial Conduct Authority under the Electronic Money Regulations 2020. This ensures that your funds are kept safe.

When it comes to keeping your account secure, it is highly advisable to set-up two-factor authentication. This is where you will need your mobile phone every time you want to log in or withdraw funds. Without it, nobody will be able to access your account.

You will also be asked to choose a 6-digit PIN number, which will also be required when you perform key account functions.

When you enter sensitive financial information (such as your debit/credit card details) in to the Skrill website, the platform uses advanced encryption security. This means that even if the data was intercepted, nobody would be able to read it.

What you should be extra aware of is ‘Phishing Emails’. This is where scammers will impersonate Skrill by sending you an email. They hope that you reply to the email with your login credentials, so that they can then gain access to your Skrill account. However, Skrill will never contact you by email asking for your account passwords, so be sure to tread with caution.

All in, Skrill is a very safe e-wallet platform to use.

Skrill Customer Support

If you need assistance with your Skrill account, it is always worth checking their extensive FAQ section first. We found that most account queries can be solved by reading the many help guides on offer. However, if you need to speak with the Skrill team directly, then you have a couple options at your disposal.

You can contact Skrill by telephone, and the platform offers a number of local toll numbers, including that of the UK and U.S. Before you call them, make sure that you write down your customer reference number so that the support agent can bring up your account. You’ll find this at the top-right-hand side of the screen.

Alternatively, you can send a direct message to the support team via your Skrill account. The team usually reply within 24 hours, although if you need instant assistance, you’ll be best off contacting them via telephone.

If you are a VIP Skrill member, then you will get access to 24/7 support via a dedicated telephone number. This will avoid having to hold for long periods.

Unfortunately, Skrill does not offer a live chat facility.

Skrill Mobile App

Skrill now offers a fully-fledged mobile application that you can download straight to your phone. The app is supported across both Android and iOS devices, however Blackberry and Windows aren’t supported. The app allows you to access all of the same account functions as you will find via the main Skrill website.

This includes the ability to check balances, transfer funds, deposit and withdraw money, buy and sell crypto, and more. When we tested the app out ourselves, we found that the overall layout was very user-friendly. There were no issues navigating from section-to-section, and we were able to transfer money with ease.

The general consensus in the public domain is that the app operates without fault. Some users have complained about server issues when using the app via Android devices, however these are few and far between.

The app also makes it easier to verify your identity, as you are not required to upload a selfie of you holding a piece of paper with the current date.

Skrill Pre-Paid Debit Card

Skrill also allows you to obtain a pre-paid debit card issued by MasterCard. The card is linked directly to your main Skrill account, which gives you more options when it comes to spending your balance. For example, you can use the Skrill pre-paid debit card when making purchases in-store, free of charge.

You can also withdraw cash from an ATM machine, although you will be charged a 1.75% fee for this. On the other hand, the fees remains the same regardless of where you are, which makes the Skrill pre-paid card useful when travelling abroad. The Skrill pre-paid card comes with a fee of 10 Euros, which you will need to pay every year.

Nevertheless, this actually makes it much cheaper to get money out of your Skrill account, especially when you consider the 7.5% fee charged to withdraw funds to a Visa debit/credit card.

Buying Crypto via Your Skrill Account

Skrill recently entered the cryptocurrency space by allowing registered users to buy and sell coins via their account.

It is important to note that when you buy cryptocurrencies from Skrill, you are not actually buying the underlying asset. Instead, you are buying CFD-like (Contract-for-Difference) products.

This means that you are only speculating on whether the price of the cryptocurrency will go up or down. As a result, you can’t actually withdraw the coins to an external wallet outside of the Skrill website.

Nevertheless, Skrill currently supports eight different cryptocurrencies, which we’ve listed below.

  • Bitcoin
  • Ethereum
  • Ethereum Classic
  • Bitcoin Cash
  • Litecoin
  • Ripple
  • Stellar Lumens
  • 0x

In terms of fees, if you are buying or selling cryptocurrencies with either the USD or EUR, you will pay 1.5% at each end of the transaction. If you are using an alternative currency like GBP, then this fee increases to 3%. Not only are these fees rather expensive, but Skrill do not make it clear how they import their live pricing feeds.

Skrill Review: The Verdict?

In summary, Skrill is a really useful tool to send and receive money online. No matter where the other person is located, you can transfer funds with ease. We really like that the platform supports a significant number of deposit methods, such as a bank transfer and debit/credit card, as well as alternative options like Paysafecard.

While transfer fees of 1.45% are rather competitive, things can be a bit expensive when you need to transfer funds using a secondary currency. This is also the case if you need to withdraw funds back to a Visa card, with the fees amounting to a whopping 7.5%

However, a simple workaround in this respect is to obtain the Skrill pre-paid card. This way, you can withdraw your Skrill funds out via your local ATM at a rate of just 1.75%. This is especially useful if you want to use your card in another country.

A Detailed Skrill Review: Is Skrill the Right Payment Platform For You?

Skrill has an interesting history. I’ve had some merchants ask me whether or not it’s a scam. Let’s be clear–I can be certain it’s a legitimate payment processor. However, it does have some problems with transparency–especially in the United States.

And you’re going to find that the fees are often less than desirable. However, this is often because Skrill does take on risk by supporting merchants that aren’t supported by PayPal and other more popular processors. So, in this Skrill review, we’ll learn about this interesting company and whether or not you should consider it at all.

Skrill Review: Who is it For?

Skrill used to primarily be used for storing and transferring online gambling winnings. The company was initially called Moneybookers, and although gambling is still supported on Skrill, it’s evolved to include several other products and services.

For instance, a mobile wallet is provided by Skrill, and you also have the option to sign-up for ecommerce merchant services, also known as payment processing.

The main advantage of considering Skrill is how easy it is to send, accept, and store payments to a wide range of countries. Skrill seems to be driven by international transactions, and that’s why sometimes a business in a more “risky” country may have no choice but to go with Skrill.

So, the advantages are that Skrill takes on more risk than other payment processors such as PayPal. It’s known for excellent security measures to make up the risk being taken on.

Another thing to consider is that Skrill has been known to allow payments for more risky industries. This includes gambling, adult services, and firearms. It’s not a guarantee, but several user reviews note that you’ll have a much easier time partnering with Skrill than PayPal if selling something like that.

But, this type of risk comes with a price. The services and products are pretty much the same compared to the competition, so you’re not getting anything extra. Yet, the pricing and fees aren’t competitive, and I tend to assume this has something to do with the risk being taken on by Skrill.

So, if you’re running a business in a country or industry that isn’t supported by PayPal (read our full PayPal review), Skrill starts to look more appealing. But it doesn’t make much sense for companies in the US or most regular European countries.

Skrill Review: Fees and Other Expenses

You’ll quickly find that the fees and expenses are yet another reason US companies should typically avoid Skrill. To start, the website doesn’t show any information about merchant fees or rates. None at all.

You have to contact the sales team, which to me shows that Skrill isn’t being transparent for a reason.

In addition to that, Skrill has a currency conversion fee of 3.99%.

This means that if I accept a payment in another currency outside my country, and would like to have it converted to my own currency, I then get charged 3.99%.

When running a business in some countries you’ll have to simply eat this cost. Skrill provides a debit card that can be used to store your funds, but it’s only available for those in the European Economic Area. So, once again, US merchants don’t have that small bonus.

But now that we’ve covered how US businesses shouldn’t consider Skrill, let’s look at the rates and fees for European businesses–since those are the only rates I was able to find.

  • Chargeback fees are €25.
  • Transactions with the digital wallet are 1.9% + €0.29.
  • Quick checkouts on an ecommerce store are also 1.9% + €0.29.

The conversion rates obviously matter, but as of right now you’re not saving money compared to PayPal in the US dollar.

The good news is that Skrill doesn’t charge any money for fraud protection, account maintenance, and account configuration.

There don’t seem to be any monthly fees associated with a Skrill account, but the website does have some vague statements about how each merchant is different (so the fees could change). But, in general, you should only have to pay the transaction-based fees as you go along with your business.

And this is a big but. Skrill doesn’t disclose on its website that some type of fee is charged if your online store generates less than €10 per month in transactional fees.

Based on some of the competition, this fee could be extremely high. Therefore, it’s disappointing to see yet another example of Skrill not being transparent with merchants.

A Few More Fees

If you’ve ever used PayPal to send money to your bank, you know that it’s free, regardless of being a consumer or merchant. In fact, many processors stick to this model. They charge for processing but let you send money to your bank without a charge.

Skrill, on the other hand, has a fee of €4 for when you’d like to move money from your Skrill wallet to a bank. This is a little ridiculous, unless, once again, you’re not able to use PayPal because of your country, currency, or industry.

Finally, merchant refunds have a fee attached to them as well. Compared to other processors, this is another example of how Skrill’s fees are a little out of control. Most of the time a processor sends back the money and transaction fee so you’re not stuck eating all of those costs.

However, Skrill tags on a €0.49 fee for every refund that comes back to you. So, you better hope that your customers aren’t returning many products.

Skrill Review: Products and Services

As we’ve mentioned a few times in this article, Skrill’s basic functionality is rather similar to that of PayPal. It works as an online wallet and a merchant payment processor. So, a regular person could send or receive money from a friend, or you have the option to accept or receive payments for your business.

However, there’s a fee to send money to a friend. As of right now, that fee is 1.9% of the money sent, and it caps out at $20.

Many gamblers and consumers of more risky products and services have become used to these fees, but regular consumers would scoff at anything more than the 0% fee to send a payment to a friend with PayPal.

However, we’re not all that concerned with the consumer fees, since this is a blog about the best ecommerce platforms and payment processors.

Unfortunately, Skrill strikes again with its lack of information online, at least in terms of its merchant services.

But here’s what we could dig up for you:

Two types of merchant services are offered–what they call hosted payments and wallet payments.

The wallet payments are like the “lite version” of hosted. The service essentially says that merchants can accept payments from any customers with the wallet, as long as that customer is using the Skrill wallet as well.

The hosted payments, on the other hand, are either embedded on your ecommerce site or processed through a Skrill checkout page. It’s not that hard to embed Skrill on your site, so I would assume that you would opt for this instead of having customers redirected to an external page.

What else can you expect from Skrill?

  • Support for some interesting payment methods – 20 local payment methods are supported, along with 80 direct bank connections.
  • A one-click checkout option – Similar to what you’d find while shopping on Amazon, Skrill wallet users are able to click on one button and complete a purchase on your store. This feature isn’t that unique, but it’s included.
  • Support for recurring payments – Once again, it’s nice to see this feature included with Skrill, but it doesn’t stand out compared to any of the competition. However, the combination of recurring payments and the one-click checkout make lots of sense for those gambling sites.
  • Sending out payments to lots of people – This allows you to choose a large group of people and send payments to all of them at once. It might come in handy if you’re working with several manufacturers or suppliers.
  • Small transactions for apps – If you’re managing a gaming website you might also have an app for that game. I guess this could also work for an ecommerce store with its own app. Basically, Skrill lets customers send you micropayments inside of a smartphone app.
  • Integrations with many ecommerce platforms – Many competitors have this as well, but you should know that Skrill has apps and support for platforms like Shopify, Magento, WooCommerce, and many more.

Skrill Review: How’s the Customer Support?

The quality of customer support for a payment processor is usually determined by the resources on its website and what past customers have said. However, I tend to not put as much weight on user reviews since I find reviews are seldom written when people are in good moods.

That said, the reviews are fairly mixed, so I’ll talk mainly about the online resources.

A help center is provided, but the articles aren’t that detailed or plentiful. There’s an email address for you to contact, which is most likely your best route. US merchants have no phone support, yet European merchants do.

A Final Word

With limited information about the features and fees online, it’s no wonder Skrill does have its fair share of disgruntled customers. It’s clear that US merchants should avoid Skrill, but Europeans might find it more useful with the dedicated customer support and debit card offering. I still think the only reason you would go with Skrill is if you’re gambling, gaming, or maybe making some risky investments. The same might be said for companies in “risky” countries for PayPal to get into.

Other than that, there’s no reason to put up with the high fees.

If you have any questions about this Skrill review, let us know in the comments.

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